RETURN POLICY

Last updated November 01, 2019 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at info@dcseedexchange.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Sunny Vera

Attn: Returns

RMA #

PO Box 92363  

Washington, DC 20090  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

The following items cannot be returned:

  •     Seeds   

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note      

  •        Sale items are FINAL SALE and cannot be returned.        
  •        Due to the nature of the business we can not offer refunds or returns. As all seeds look alike we can not ensure that the seeds were not tampered with or stored improperly. We apologize for this and offer this satisfaction guarantee: Your gift will ship in perfect condition as they came from the breeder, no premature or damaged seeds will ever be shipped to you and if for any reason your are not satisfied, kindly email us and we’ll make it right!   

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(202) 670-8003 

info@dcseedexchange.com