FAQ

What is the cost of shipping and handling?

We ship all orders discretely via USPS Priority Mail with a tracking number for a flat $8.00 fee.

Unfortunately we have had some bad experiences shipping internationally recently and have decided it is best not to take the risk at this time.

​What do packages look like when they are mailed?

DCSE ​understands that customers rely on complete discretion, especially when it comes to what packages look like when they are mailed. All products are sent in nondescript crush-proof boxes to protect the items within. DCSE values the privacy of customers highly, and endeavors to protect this at every stage of your order. Shopping, payment processing and client aftercare all have this privacy factor as our top priority.

Can I pick up my order?

Unfortunately we do not have a brick and mortar shop at this time and no longer offer a pick-up option. All donations are shipped discretely via USPS Priority Mail in crush proof boxes.

Do you donate seeds?

Yes! For those veterans that cannot otherwise afford genetics, we do have a limited supply of genetics donated by top breeders from around the country. All we ask is for you to send us an email explaining your situation and why you need seeds.

Vets always save 15% off their donations, just email us for the promo code!

How can I check that you have received my order?

You will receive a confirmation email including your donation number confirming that your order has been placed and is awaiting payment. If you have placed an order and not yet received a confirmation number, please check your email program’s spam folder. If not there, you may not have completed the check-out process.

Once your donation has been received, you will be sent a processing confirmation and lastly a shipping confirmation along with your tracking number.

How do I change my address?

You can change your shipping address by replying to your confirmation email. Please be aware that you cannot change the address for a shipment once it has been shipped!

How do I cancel an order?

You can cancel your donation by replying to your confirmation email. Please note, if we have received your donation, your order can only be cancelled only if your order hasn’t been shipped.

​Can I have my order shipped to a P.O. Box address?

Yes.

Refunds?

Due to the nature of the business we can not offer refunds or returns. As all seeds look alike we can not ensure that the seeds were not tampered with or stored improperly.

We apologize for this and offer this satisfaction guarantee: Your gift will ship in perfect condition as they came from the breeder, no premature or damaged seeds will ever be shipped to you and if for any reason your are not satisfied, kindly email us and we’ll make it right!

What types of payment do you accept?

We accept the following payment types:

  • Zodaka (A fully secure payment system like Venmo or PayPal. Once you create an account you are ready to buy products from any merchant on the Zodaka platform). 
  • Money Orders (blank); and
  • Cash (not recommended).

We DO NOT accept payment by:

  • Check
  • International money orders

Please note: When paying with cash, please make sure to send the exact amount due, using only notes/paper money (i.e. no coins) and always send by CERTIFIED or PRIORITY MAIL so you can prove your funds were delivered (no signatures please). We cannot be held liable for payments lost in transit.

​How long does it normally take for an order to arrive?

DCSE strives to get all gifts out within 24-hours of of receipt of your donation (except for Sundays).

Credit card payments are by far the quickest. If you have paid by credit card you can expect your order to be shipped the next working day.

Money Orders and cash payments can take 3-7 days to arrive. It is imperative you send your cash/blank money orders by CERTIFIED or PRIORITY MAIL. This helps ensure that your cash payment reaches its destination. Due to the questionable security of sending cash by mail, we advise you to consider our other payment options.

All gifts are sent via USPS Priority Mail and will arrive within 2-3 business days. We do not require a signature unless specifically requested.

Currently we are unable to provide international shipping.

Loyalty Points?

To access you bonus points, head over to the store. On the bottom of your screen you will see a black icon that says “Rewards”, click on that to sign into you account and redeem.

What are your Terms & Conditions?

You must be 21 years or over to donate any products from our site and you agree to the terms in our disclaimer when you check-out.

For individuals in the United States, DCSE and its affiliates provide “souvenir seeds,” otherwise known as hemp seeds, that are negligible in THC and are legal in most states and countries to possess. Our souvenir seeds may be used for collection, for food, or for genetic preservation purposes. We do not condone illegal acts with our products!

Currently we are unable to provide international shipping.

While DCSE offers souvenir seeds with health benefits, we are not professional medical provider.

Please note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

DCSE (its affiliates, owners, employees, clients, agents, and related individuals and entities) will not be held liable for damages or losses related to your activity on this website. You are responsible for all losses and expenditures resulting from your activity on all related websites.