FAQ

What types of payment do you accept?

We accept credit cards, cryptocurrencies, eGiftCertificates, blank money orders, and cash.

We DO NOT accept payment by:

  • Personal Checks
  • International Money Orders

Please note: When paying with cash, please make sure to send the exact amount due, using only notes/paper money (i.e. no coins), and always send by PRIORITY MAIL so you can prove your funds were delivered (no signatures please). We cannot be held liable for payments lost in transit.

Once you have completed your order you will receive a confirmation email along with your donation number. Once we have fulfilled your order within 24-48 hours, you will receive a shipping confirmation email along with your tracking number.

What is the cost of shipping and handling?

We ship all orders discreetly via USPS Priority Mail with a tracking number for a flat $9.00 fee. Orders over $100 ship USPS Priority Mail for free (just select free shipping upon checkout).

International Orders?

Unfortunately, we have had some bad experiences shipping internationally recently and have decided it is best not to take the risk at this time.

Bulk Seeds and Corporate Sales?

Indoor growers, outdoor growers, and greenhouse growers can count on D.C. Seed Exchange for all their bulk cannabis seed requirements. If you’re looking for stable, uniform cannabis genetics that performs right every time, then contact us by using the link below for a quote of available breeders, strains, and pricing:

Bulk Seeds

​What do packages look like when they are mailed?

DCSE ​understands that customers rely on complete discretion, especially when it comes to what packages look like when they are mailed. All products are sent in nondescript crush-proof boxes to protect the items within. DCSE values the privacy of customers highly, and endeavors to protect this at every stage of your order. Shopping, payment processing, and client aftercare all have this privacy factor as our top priority.

Can I pick up my order?

Unfortunately, we do not have a brick-and-mortar shop at this time and no longer offer a pick-up option. All donations are shipped discreetly via USPS Priority Mail in crush-proof boxes.

Hours of Operation: Monday – Saturday 10am – 6pm Eastern.

How can I check that you have received my order?

You will receive a confirmation email including your donation number confirming that your order has been placed and is awaiting payment. If you have placed an order and have not yet received a confirmation number, please check your spam folder. If not there, you may not have fully completed the check-out process.

Once your donation has been received, you will be sent a processing confirmation email and lastly a shipping confirmation email along with your tracking number.

How do I change my address?

You can change your shipping address by replying to your confirmation email or by using our contact form.

Please be aware that you cannot change the address for a shipment once it has been shipped!

How do I cancel an order?

You can cancel your donation by replying to your confirmation email.

Please note, if we have received your donation, your order can only be canceled only if your order hasn’t been shipped.

​Can I have my order shipped to a P.O. Box address?

Yes.

Refunds?

Due to the nature of the business, we can not offer refunds or returns but do offer replacements if for any reason you are not satisfied. As all seeds look alike we can not ensure that the seeds were not tampered with or stored improperly.

We apologize for this and offer this satisfaction guarantee: Your gift will ship in perfect condition as they came from the breeder, no premature or damaged seeds will ever be shipped to you and if for any reason you’re not satisfied, kindly email us and we’ll make it right!

​How long does it normally take for an order to arrive?

DCSE strives to get all gifts out within 24-hours of receipt of your payment (except for Sundays).

Credit card payments are by far the quickest. If you have paid by credit card you can expect your order to be shipped the next working day.

Money Orders and cash payments can take 3-7 days to arrive. It is imperative you send your cash/blank money orders by CERTIFIED or PRIORITY MAIL. This helps ensure that your cash payment reaches its destination. Due to the questionable security of sending cash by mail, we advise you to consider our other payment options.

All items are sent via USPS Priority Mail and will arrive within 3-5 business days depending on your location. We do not require a signature unless specifically requested.

Currently, we are unable to provide international shipping.

Loyalty Points?

To redeem your loyalty rewards account click on the American flag banner at the bottom of our page.

  • $5 Coupon (Redeem $5 off coupon for 250 points)
  • $10 off coupon (Redeem $10 off coupon for 500 points)
  • $25 off coupon (Redeem $25 off coupon for 1000 points)
  • $75 off coupon (Redeem $75 off coupon for 1500 points)
  • $100 off coupon (Redeem $100 off coupon for 2000)
  • $200 Coupon (Redeem $200 off coupon for 2500 points)

Veteran Discount?

Yes. Vets always save 15% off their donations at D.C. Seed Exchange, just email us for the promo code, and thank you for your service!

ADA Discount?

Yes. Persons with disabilities can save 15% off their donations at D.C. Seed Exchange, you can email us for the promo code along with your benefit verification letter!

Do you donate seeds?

Yes! For those veterans that cannot otherwise afford genetics, we do have a limited supply of genetics donated by top breeders from around the country. All we ask is for you to send us an email explaining your situation and why you need seeds. Please note priority is given to veterans, persons with disabilities, and care providers.

What are your Terms & Conditions?

All seeds are sold as hemp seeds as defined by the DEA and lab-tested under 0.3% THC.

You must be 21 years or over to donate any products from our site and you agree to the terms in our disclaimer when you check out.

For individuals in the United States, DCSE and its affiliates provide “souvenir seeds,” otherwise known as hemp seeds, that are negligible in THC and are legal in most states and countries to possess. Our souvenir seeds may be used for collection, for food, or for genetic preservation purposes. We do not condone illegal acts with our products!

Currently, we are unable to provide international shipping.

While DCSE offers souvenir seeds with health benefits, we are not a professional medical provider.

Please note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.

DCSE (its affiliates, owners, employees, clients, agents, and related individuals and entities) will not be held liable for damages or losses related to your activity on this website. You are responsible for all losses and expenditures resulting from your activity on all related websites.

Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease.

By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site.

Void Where Prohibited by Law.