FAQ
We accept Visa, Mastercard, American Express, cryptocurrencies, money orders made out to D.C. Seed Exchange, and cash (see below).
We DO NOT accept payment by:
- Discover
- Personal Checks
- International Money Orders
SAVE 5% AUTOMATICALLY: When paying with cash OR money order, make sure to send the exact amount due, using only paper money (i.e. no coins), and always send with a tracking number so you can prove your funds were delivered.
You can ship First Class using the website www.pirateship.com you not only get a shipping discount but you also get tracking included for no additional cost. We cannot be held liable for payments lost in transit.
Once you have completed your order you will receive a confirmation email along with your donation number. Once we have fulfilled your order within 24-48 hours, you will receive a shipping confirmation email along with your tracking number.
We accept Visa, Mastercard, American Express, cryptocurrencies, money orders made out to D.C. Seed Exchange, and cash (see below).
We DO NOT accept payment by:
- Discover
- Personal Checks
- International Money Orders
SAVE 5% AUTOMATICALLY: When paying with cash OR money order, make sure to send the exact amount due, using only paper money (i.e. no coins), and always send with a tracking number so you can prove your funds were delivered.
You can ship First Class using the website www.pirateship.com you not only get a shipping discount but you also get tracking included for no additional cost. We cannot be held liable for payments lost in transit.
Once you have completed your order you will receive a confirmation email along with your donation number. Once we have fulfilled your order within 24-48 hours, you will receive a shipping confirmation email along with your tracking number.
We offer a $5 flat rate USPS First Class shipping with tracking for all domestic orders.
For faster delivery, we also offer USPS Priority Flat Rate shipping for a flat rate of $10.
For orders over $100, shipping is FREE via USPS First Class with tracking.
For every $10 you spend at D.C. Seed Exchange, you’ll earn 1 reward point. Points are tracked in your account dashboard under “My Points.”
Redeem Points:
- Accumulate at least 2 points to redeem.
- Each point equals $1 off your next order.
- Points can be redeemed at the time of checkout.
- Refer a friend and get 5 points after they make their first purchase plus they’ll receive 15% off their first order!
Important Notes:
- Rewards points are non-transferable and cannot be sold or traded.
- Points expire 12 months after being earned.
- Points are redeemable seven days after your order is complete.
- You can’t use other coupons when redeeming points.
- Points aren’t earned on orders using previously earned points.
- The maximum number of points that can be used for a single order is 100.
- Rewards points cannot be used for auctions or items already on sale.
To login to your loyalty rewards account click on “My Account” above.
Yes! At D.C. Seed Exchange, we’re dedicated to providing you with the best selection of cannabis seeds at the most competitive prices. That’s why we offer our Price Match Guarantee:
Find a lower price on a comparable seed pack from a competitor, and we’ll match it!
Here’s how it works:
- We’ll match the advertised price of a competitor’s identical seed pack, including any shipping and handling fees.
- For example, if a competitor offers a seed pack for $50 with $10 shipping, our matched price would be $60 (price including shipping).
- This offer applies to established online seed banks within the cannabis seed market. Auction sites and third-party marketplace sellers are not included.
Ready to claim your price match? Simply email us with proof of the competitor’s current price by using our contact form.
If you are having issues germinating your seeds we suggest lightly scuffing the shell with 120 grit sandpaper before placing them in a shot glass filled with bottled water and a drop of hydrogen peroxide for 24-48 hours. If no tap roots are showing, place your seeds gently in a damp paper towel, storing them in a dark place (like a closet) for another 24-48 hours or until you see a tap root. Once you see a taproot, carefully transplant into the medium of your choice.
If you are just starting out, here is a great website to answer all your questions:
Unfortunately, we have had some bad experiences shipping internationally recently and have decided it is best not to take the risk at this time.
DCSE understands that customers rely on complete discretion, especially when it comes to what packages look like when they are mailed. All products are sent in nondescript crush-proof boxes to protect the items within. DCSE values the privacy of customers highly, and endeavors to protect this at every stage of your order. Shopping, payment processing, and client aftercare all have this privacy factor as our top priority.
Unfortunately, we do not have a brick-and-mortar shop at this time and no longer offer a pick-up option. All donations are shipped discreetly via USPS Priority Mail in crush-proof boxes.
Hours of Operation: Monday – Saturday 10am – 6pm Eastern.
You will receive a confirmation email including your donation number confirming that your order has been placed and is awaiting payment. If you have placed an order and have not yet received a confirmation number, please check your spam folder. If not there, you may not have fully completed the check-out process.
Once your donation has been received, you will be sent a processing confirmation email and lastly a shipping confirmation email along with your tracking number.
You can change your shipping address by replying to your confirmation email or by using our contact form.
Please be aware that you cannot change the address for a shipment once it has been shipped!
You can cancel your donation by replying to your confirmation email.
Please note, if we have received your donation, your order can only be canceled only if your order hasn’t been shipped.
100% Satisfaction Guarantee
D.C. Seed Exchange is committed to providing you with the best possible experience. While we cannot accept returns due to the nature of our business, we offer a hassle-free refund policy.
Eligibility:
Defective or Damaged Items: If you receive an item that is defective or damaged upon arrival, please contact us upon receipt. We’ll provide a full refund or replacement.
Incorrect Items: If you receive an item that is different from what you ordered, we’ll rectify the mistake and provide a full refund or replacement.
Refund Process:
Contact Us: Please email our customer support team or contact us by phone at 202-670-8003 to initiate a refund.
Documentation: You may be asked to provide documentation, such as photos or videos, to support your claim.
Refund or Coupon: Once we verify the issue, we’ll either process a full refund to the original payment method or provide you with a coupon code for the cost of the item(s) in question.
We strive to make the refund process as easy and straightforward as possible. If you have any questions or concerns, please don’t hesitate to contact us!
DCSE strives to get all gifts out within 24-hours of receipt of your payment (except for Sundays).
Credit card payments are by far the quickest. If you have paid by credit card you can expect your order to be shipped the next working day.
Money Orders and cash payments can take 3-7 days to arrive. It is imperative you send your cash/blank money orders by CERTIFIED or PRIORITY MAIL. This helps ensure that your cash payment reaches its destination. Due to the questionable security of sending cash by mail, we advise you to consider our other payment options.
All items are sent via USPS Priority Mail and will arrive within 3-5 business days depending on your location. We do not require a signature unless specifically requested.
Currently, we are unable to provide international shipping.
Yes. Vets always save 15% off their donations at D.C. Seed Exchange, just email us for the promo code, and thank you for your service!
Yes. Persons with disabilities can save 15% off their donations at D.C. Seed Exchange, you can email us for the promo code along with your benefit verification letter!
Yes! For those veterans that cannot otherwise afford genetics, we do have a limited supply of genetics donated by top breeders from around the country. All we ask is for you to send us an email explaining your situation and why you need seeds. Please note priority is given to veterans, persons with disabilities, and care providers.
All seeds are sold as hemp seeds as defined by the DEA and lab-tested under 0.3% THC.
You must be 21 years or over to donate any products from our site and you agree to the terms in our disclaimer when you check out.
For individuals in the United States, DCSE and its affiliates provide “souvenir seeds,” otherwise known as hemp seeds, that are negligible in THC and are legal in most states and countries to possess. Our souvenir seeds may be used for collection, for food, or for genetic preservation purposes. We do not condone illegal acts with our products!
Currently, we are unable to provide international shipping.
While DCSE offers souvenir seeds with health benefits, we are not a professional medical provider.
Please note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
DCSE (its affiliates, owners, employees, clients, agents, and related individuals and entities) will not be held liable for damages or losses related to your activity on this website. You are responsible for all losses and expenditures resulting from your activity on all related websites.
Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease.
By using this site, you agree to follow the Privacy Policy and all Terms & Conditions printed on this site.
Void Where Prohibited by Law.
